Shipping

All United States (lower 48 states) orders are shipped our choice of shipper and insurance is provided. International, APO or FPO, Alaska, Hawaii, Guam and Puerto Rico orders are shipped USPS airmail. In the case of refunds and returns, the greater of charged or actual shipping will be used for calculating. Orders weighing over 2 pounds must ship to a physical address. If your billing address is a P.O. Box, please provide us with a physical address for delivery on orders over 2 pounds.

Return Policy

Do not ship items back to us without authorization. A note accompanying your return, or an email telling us it is being returned does not constitute authorization. Some products cannot be returned. These include opened products that were shipped sealed; herbs, oils and perfume, bath & body products of any nature; sale or clearance items; and anything else that we could not resell due to compromise or possible compromise of product integrity. No refunds will be sent for unauthorized returns, and these items will not be shipped back.

Please make your selections carefully and contact us with any questions you may have. You must notify us of a problem within 3 days of receiving the order, and we will review return requests on a case by case basis. Returned items must be in saleable condition. Upon receipt and approval of the returned item(s), you will be refunded through your credit card, PayPal, or check from us, for the cost of the item minus shipping and handling charges and a 20% restocking fee, unless other arrangements have been made between us.

We do NOT refund shipping and handling charges in either direction under any circumstance.

Occassionally, a package is damaged in transit. If you checkout through the shopping cart system, and have it shipped within the lower 48 US, insurance is included in your package's shipping cost. We feel this is the safest way to handle insurance as we have no control over the handling of mail once it leaves our hands. If your order is to be shipped to Canada or International, there may not be insurance, as this option is not available. We do make every effort to pack your items as we would want them shipped to us. We will make every effort to satisfy you if an insurance claim results; however, we require that you cooperate with the paperwork and inspection of packages when required or we cannot help you.

We do not give credit, refunds or replace product for anything included in any order which does not have insurance.

Refused Orders & Orders Returned by the Shipping Company for Insufficient Address or No Response to Delivery Attempts

If an order is refused, or if the address you give us is not sufficient for delivery, or the item is returned to us by the delivery company because you did not respond to delivery attempt notices, and the item is returned to us, you are responsible for shipping charges in both directions (the greater of shipping charged or actual shipping incurred by us) and a 25% restocking fee. You will be refunded as per above once these fees are deducted from this payment.

We will contact you once to inquire as to the status of your package. If you wish it re-shipped an additional $5.00 handling, plus the greater of actual shipping/originally charged shipping, plus any fees the shipping company charges us for their inconvenience, must be paid before we ship again.

In the case of insufficient address, you will be refunded via PayPal (regardless of how you made payment originally) because if we cannot get your product to you, then we cannot get your refund to you any other way, either. In the case of refused orders, you will be reimbursed as above via a check sent to the billing address of the credit card, or the address printed on your check/money order, or a PayPal or credit card reimbursement after restocking fee of 25% - our choice regardless of how payment was originally made.

We highly recommend inputting your complete, correct shipping information. This includes the St., Blvd., Ave., Dr., Pl., Terr., Suite, Apt., and any other designation (such as E,S,W,N especially if there is an E & W or N & S to your street) as the delivery people get a little irritable about trying to guess which side of town someone lives on and usually just return the package to the sender. Including all information deemed necessary for delivery to your home/office by the USPS/UPS is greatly appreciated. Doing so will avoid having to worry about an insufficient address completely.